Education Abroad Operations & Support Services
Education Abroad Operations & Support Services
Although there are many challenges facing education abroad today, our shared goal remains the same–to graduate lifelong learners who have nuanced understandings of the international dimensions of their chosen disciplines and the intercultural competency skills needed to live and work successfully in a globally interconnected world. Although our goal has not changed, how we realize this goal for our students has.
Education abroad is but one methodology that has been leveraged to promote international learning and engagement. Alas, somewhere along the way, education abroad enrollment as a means to an end became the goal in and of itself. For some institutions, increasing the number of students who study abroad strangely became the metric of success. This may in part explain the reluctance some institutions are experiencing today with embracing new modalities for international learning and engagement, despite the potential these modalities present for elevating international learning and reaching a significantly greater and more diverse population of students.
Students still want to study abroad and to live and learn alongside people of different cultures and backgrounds. Education abroad as we have known it will certainly continue, but a new and greatly expanded repertoire of strategies and methodologies that do not rely solely on mobility has emerged and begun to move into mainstream programming.
Indeed, it is an exciting time to pilot new methodologies that encourage all learners, even those unable to travel abroad, to meaningfully explore the international dimensions of their chosen disciplines and develop intercultural competency skills needed for the future. An increasing number of institutions around the country are already offering an expanded array of program modalities, including COIL programming, virtual internships, course-level exchange alliances and so on.
Let Gateway assist you with embracing innovative and forward-looking strategies to support the international learning and engagement of a new generation of students. Gateway’s team of education abroad experts stand at the ready to assist you with student services, operational management, and programming.
As education abroad moves from the periphery to the core of the undergraduate experience, an increasing number of undergraduate students are increasingly expecting to be engaged in international learning and engagement. Education abroad programming, in all of its forms, has become a primary way of engaging students in developing international knowledge and experience. At Gateway, our areas of strength are focused in three broad areas: Student Services & Support, Operational Management, and Program Management.
Pre-Departure & On-Site Support
Career Readiness and Re-entry Programming
Institutions today are assessing various fiscal models including revenue-based office budgeting, centralized funding, a combination of both, departmental fiscal engagement, and outsourcing discrete services. Gateway weighs the benefits and considerations of various models in consultation with each institution’s individual financial situation and student population needs.
Institutions have a wide variety of programming options to meet today’s student needs. Each model requires unique relationships as well as fiscal and administrative oversight. Gateway works with individual institutions to outline considerations for relationships such as initiating exchange agreements, selecting partner programs, and identifying on-site support for faculty-directed programs.
Many office staffing models exist today depending on individual institutional and student needs. Current models include academic department engagement, cross-functional services, centralized education abroad advising, and integrated international education services. Gateway works with individual institutions to identify staffing structures that align with fiscal realities, institutional administrative structures, and student advising needs. (Please also see Gateway’s Virtual Education Abroad Office.)
Education abroad is most successful when aligned with institutional curricular goals and student degree requirements. Gateway works with institutions to identify best practices for curricular alignment including education abroad course equivalencies, curricular program matches, faculty engagement in overseas course offerings, internship initiatives, student research opportunities, and domestic course internationalization.
Evaluation and assessment strengthen program offerings and guide institutional goal setting. Gateway works with institutions to identify data analysis and strategic data goals to enhance transparency and strengthen institutional commitment. This may include topics such as determining evaluation questions, tailoring evaluations for different program types and student experiences, and developing strategies for institutional assessment. Evaluation and assessment often become a critical component of institutional accreditation processes, and having a robust process and portfolio provides strategic institutional enhancement and engagement.
Institutional faculty are essential partners in the education abroad endeavor. Gateway works with institutions to identify engagement opportunities to strengthen collaboration with institutional faculty including faculty-led program development, integrated advising strategies, faculty advisory council scope and structure, professional development opportunities, and joint overseas collaborations.
Creating a diversified portfolio of program options requires careful consideration of an institution’s student population, academic portfolio, staffing ability, and risk tolerance. Program options range from virtual internship to exchange programs to faculty-led programs and programs offered by outside organizations. Gateway provides institutions with the advantages and considerations for different programming options to best match the needs and realities of the institution. Gateway consultants are well versed in the many different program options and have experience managing a wide portfolio of programs for students.
Gateway consultants can provide guidance and support on designing and developing faculty-directed programming, identifying and facilitating contact with appropriate international institutional partners and/or provider organizations, and assisting with customized programming to meet specific curricular or geographical needs. (Please also see Gateway’s free Program Design Consultation services.)
Building an online-based curriculum in international education has become more important as the student expectations for such learning increases. Gateway supports institutions and faculty with identifying and integrating a range of online modalities, including COIL (Collaborative Online International Education), institutionally-tailored virtual classroom modules, streaming services, virtual internships, etc. We can provide consultation and support with launch programming in most institutional contexts as well as facilitate contact with Gateway clients who provide virtual learning products and services, if desired. Practical professional development workshops on online learning and engagement are also available.
Consultation and Support Services
Gateway is well positioned to provide consultation and support on next generation education abroad programming and practice. We will meet confidentially with you, providing advice and recommendations as appropriate based on current trends and industry best practices.
Training & Development
Program Review & Evaluation
Gateway is well-positioned to facilitate an external review of your education abroad operations as well as conduct program evaluations. Recommendations will be tailored specifically to the needs and resources of your institution and will be informed by industry best practices.
Gateway can provide assistance with drafting institution-specific policies and/or protocols to be implemented at your discretion within your institutional structures and processes. Also consider Gateway’s Virtual Education Abroad Office.
Gateway Representation Services
Gateway leverages its extensive communications network within North America to enhance our clients’ presence and standing among high schools, colleges and universities. We also steward successful institutional partnerships and linkages toward the primary goal of boosting the reputation and prominence of the client in North America. Gateway’s Standard Representation includes the following services, all tailored to meet each client’s unique institutional goals.
Gateway’s advanced services include standard representation services plus the services of an international education professional who will act as a representative of the client in North America. This individual will focus on dedicated, targeted outreach to U.S. institutions. The representative will commit approximately 10 hours each month, with performance-based commission incentives provided by the client. The representative will hold a weekly online meeting with the client to plan and review scheduled activities (please note that direct student outreach and advising services are not included with advanced representation). Additionally, the client may select from individually-priced services listed below.
Gateway will assign, train and support an individual to serve as the client’s primary representative in North America, with dotted-line reporting structure to the client. This individual will work approximately 13 days per month (approximately 100 hours), focusing on targeted activities identified by the client (e.g., attending education abroad fairs, college recruitment events, managing student inquiries attending regional/national conferences, etc.). The individual may also provide direct support and assistance to students throughout the enrollment management process and pre-departure preparation (e.g. application support, pre-departure preparation, visa guidance, securing accommodation, etc.).
Combine any of the options above with one or more of the following tailored services:
Gateway International Group offers highly professional and seasoned international educators who bring years of experience in higher education and have extensive knowledge of education abroad programming and operations. Gateway will assign a team of experienced consultants and other operational staff as needed to fit the goals of your institution. Gateway operates with respect to the Standards of Good Practice of the Forum on Education Abroad.
Dr. Ann Hubbard is a leading international educator with over 25 years of experience in education abroad program management. She is well published in the area of education abroad, with particular expertise on student reflection, career readiness and employability.
Martin Tillman is a is a nationally recognized expert, author and thought leader. As President of Global Career Compass, his work focuses on the impact of education abroad on student career development and employability. Previously, he was Associate Director of Career Services (ret.) at the Johns Hopkins University Paul H. Nitze School of Advanced International Studies.
Dr. Catherine Winnie is a respected international educator with 30 years of experience creating successful education abroad offices for U.S. universities. She has enhanced education abroad operations at Smith College, Yale University, the Rochester Institute of Technology and Harvard University.
We will conduct an initial intake and needs assessment to discuss how best Gateway can support your needs.
Gateway and the partner institution will identify and assign primary liaisons to ensure effective and streamlined communication.
Gateway and the partner institution will negotiate a detailed services agreement in accordance with an agreed upon scope of services.
If needed, Gateway will seek an introduction and orientation to your current institutional systems, structures, and protocols vis-à-vis the scope of requested services.
For all contracted services, as appropriate, Gateway will prepare final written reports on services rendered and recommendations proposed.
Depending on the nature of the assignment, Gateway will conduct periodic review and assessment meetings to discuss provided services and make modifications as needed.
Gateway understands the financial impact the COVID-19 pandemic is having on institutions and organizations around the world and as such, prioritizes efficiency and affordability in our pricing. Our prices are flexible and tailored, generally determined on project scope and expectations. Gateway is prepared to navigate future uncertainties in higher education in partnership with our clients and be as flexible as possible in the best interests of our partnerships. Contracts are typically fixed term and based on a one-time, predetermined fee.
Gateway International Group has made the commitment to allocate 5% of revenue to support traditionally underrepresented student participation in international learning and engagement. We have designated the Fund for Education Abroad (FEA) as a recipient of funds gathered through Gateway’s Virtual Education Abroad Office. FEA is a 501(c)3 non-profit organization that provides scholarships and ongoing support to students who are underrepresented in U.S. education abroad.
Dr. Heidi Soneson has been professionally active in international education since 1983. She has held positions as Executive Director of Office of International Education and Assistant Vice Chancellor for International International Education at the University of Wisconsin – River Falls and Program Director in the Learning Abroad Center at the University of Minnesota, among other positions. In her university positions, she has been responsible for institution-wide international education initiatives, international student services, and education abroad programming. Soneson has served as chair of the NAFSA Education Abroad Regulatory Committee as well as the NAFSA Education Abroad Consular Affairs Liaison Subcommittee and member of The Forum on Education Abroad Council. Soneson has published and presented on a variety of study abroad topics, including study abroad for students with disabilities, visa regulations for US students, ethical visa advising guidelines, GLBT concerns, study abroad in non-traditional locations, and strategies for raising the visibility of study abroad offices on U.S. campuses. Soneson has been responsible for education abroad programs and partnerships in Africa, Asia, Australia, Europe, Latin America, New Zealand, and Scandinavia.
Dr. Heidi Soneson holds a Bachelor’s degree in Philosophy and Comparative Literature from Clark University, a Master’s degree in German Literature from the University of Indiana-Bloomington, and a PhD from the University of Minnesota in German Literature with a focus on travel literature to non-traditional locations.
– International education leadership
– Education abroad
– International student and scholar services
– Strategic planning
From Ann’s high school trip to France to her recent completion of a Ph.D. in Higher Education Internationalization in Milan, she has focused on the benefits of intercultural learning. Ann worked on a K-12 global education project in California where she completed her M.A. at Calfornia State University, Northridge. She served a progression of roles in the International Education Center at the University of St. Thomas (Minnesota) where a highlight was developing a reflection session with career services colleagues for students to examine their transferable skills as the result of learning abroad. This session continues after 20+ years, has been shared across the U.S. and Europe, and served as the basis for her doctoral research.
Ann served as vice president with AIFS Study Abroad, responsible for university relations for customized faculty-led programs, and academic assessment. She authored a longitudinal study examining student outcomes in the areas of personal, intercultural, and career development, published by AIFS in 2018. Dr. Hubbard completed a Ph.D. in Higher Education Internationalization at Università Cattolica del Sacro Cuore in Milan, Italy in 2019. She has served as a NASFA Academy coach and a member of NAFSA’s Trainer Corps. She is a QUIP Reviewer as well as a workshop facilitator for The Forum on Education Abroad, and a reviewer for Frontiers: An Interdisciplinary Journal of Education Abroad.
– Education abroad best practices
– Outcomes assessment
– Employability/career development
– Intercultural learning
Dr. Donna Anderson is an international education administrator with over 20 years of experience in international higher education. She has held senior leadership positions at the University of Wisconsin-Platteville and the University of Montana. Dr. Anderson has provided leadership in the areas of Education Abroad, International Partnerships and Agreements, International Student and Scholar Services, Intensive English Language Programs, and International Student Recruitment.
She has worked with administrators, faculty, and staff to create global opportunities; expand international components of teaching, research, and engagement activities; recruit and support international students and scholars; provide education abroad opportunities; and facilitate development of international partnerships. Dr. Anderson’s major research interests include the areas of international student identity development, and diversity, equity and inclusion in international education. Her most recent publication appears in the Journal of International Students. Dr. Anderson is an active member of NAFSA: Association of International Educators and the Association of International Education Administrators (AIEA). She has been a frequent presenter at NAFSA state and regional conferences.
Dr. Anderson holds a bachelor’s degree in German and Sociology from Luther College, a master’s degree in Education from Loras College, and a doctorate in Higher Education Leadership from Colorado State University-Fort Collins.
– Education abroad
– Institutional partnerships
– International student success
– Program management
Stephen Appiah-Padi is an international educator with several years of teaching and administrative experience in both 4 and 2-year HEIs. An experienced global education practitioner-scholar, with a demonstrated history of success in the field.
Dr. Appiah-Padi has a Ph.D. from the University of Alberta, Edmonton, Canada in Educational Policy & Administration with a specialization in International/Intercultural Education.
At Northwestern College, he provided oversight in the administration of education abroad and international student services. In Lansing, Michigan, he first oversaw diversity and intercultural education at Lansing Community College, and later created the Center for International and Intercultural Education (CIIE) which merged intercultural engagement and international education programs of the institution, and he became its first director. Additionally, Dr. Appiah-Padi taught a course, “Diversity in the American Workplace”, to undergraduate management students of the College. In his current position, he provides leadership and vision in advancing strategic internationalization initiatives, including international partnerships and study abroad programs at Bucknell University.
Dr Appiah-Padi has created and facilitated several workshops for faculty and staff development in higher education and in business organizations. He has presented at several national and international conferences. In NAFSA, among several volunteer leadership positions, he has served as Dean of the Fundamentals of Intercultural Communication Workshop, the Leadership Development Committee member, Chair of the Africa Special Interest Group, and a Fellow of the Global Fellowship Program for mentoring emerging leaders of internationalization in African HEIs. He currently serves as a member of the NAFSA Board of Directors.
– Education Abroad
– International education leadership development
– Intercultural education and engagement
– International partnerships and linkages
Keiko Ikeda is a Professor in the Division of International Affairs, and KU-COIL Coordinator at Kansai University. Recently, she has taken the role as the principal project manager for the Inter-University Exchange Project funded by MEXT, 2018-2022 (“COIL Plus Program to Develop Global Career Mindset”). Keiko is Vice-Director for the newly established organization at Kansai University, Institute for Innovative Global Education (IIGE). She has a Ph.D. from the University of Hawai’i at Manoa, specializing in Japanese linguistics, foreign language education, and conversation analysis. Her interests in the international education field are internationalization at home, constructing active learning programs collaborating with universities overseas. Keiko also plays a vital role in another line of the on-going government-funded project, SUCCESS-Osaka Project (2017-2021). It promotes the employability of international students who have studied in Japan.
– Japanese language education
– International Education(Japan)
– Conversation analysis
– Multimodal online interaction
John Wells has over 30 years experience in international education; working with governmental, providers, and institutions throughout his career. Throughout his career, he has been involved with member and institutional relations, program development, and implementing application systems.
Having lived abroad in Germany and Australia, John’s passion for international education grew out of his parent’s commitment to hosting international exchange participants. At the beginning of his career with the Australian Education Office, John helped to promote study in Australia throughout the early 1990s. He spent over 16 years of his career with Arcadia University, managing the institutional relations team, developing a custom program team, and being involved with website development, publications, and implementing CRMs and student application systems. Finally, John spent several years at Wells College as the first director of Off-Campus Study charged with standardizing processes for faculty- directed semester programs and providing institution-wide program oversight.
John has served as a Forum on Education Abroad Council member and been an frequent presenter at both Forum and NAFSA Conferences throughout his career.
– Institutional and Member Relations
– Student Information System Implementation
– Custom Program Development
– Undergraduate student recruitment
Dr. Catherine Winnie is an international education leader with over 30 years of experience in higher education. She has built or re-shaped offices of international education at Smith, Yale, the Rochester Institute of Technology, Harvard, and Southern Methodist University. Dr. Winnie has expertise in a variety of areas, including Education Abroad, International Partnerships, Strategic Planning, Program Design and Management, Grants and Fellowships, and Recruitment, Hiring, Team-Building, and Career Development.
She has worked with administrators, faculty, and staff to create and expand education abroad opportunities and establish sustainable international partnerships. Dr. Winnie is an active member of NAFSA: Association of International Educators, The Forum on Education Abroad, and Diversity Abroad and has served on boards of many study abroad organizations.
Dr. Winnie holds the B.A. in Comparative Literature from Swarthmore College, and the Ph.D. in Comparative Literature from the University of Michigan, Ann Arbor. She received the DAAD grant for research in Berlin, lived in France, Germany and Colombia, and speaks French, German and Spanish. She and her partner are parents to two adopted Ethiopian daughters and a son. Her commitment to racial justice is deeply personal and informed by years of experience recruiting and mentoring staff and students of diverse backgrounds.
– International partnerships
– Program design & management
– Career development
Catharine Scruggs is an international educator with expertise in developing and implementing educational
programs and processes, managing operational capacities and program delivery through local partners for
both international and U.S. students. She has performed these roles at educational foundations, Kaplan
International, and CIEE where she managed 60 study centers and 300 staff serving 7000 students annually.
She earned a Masters in International Affairs from Columbia University and a Bachelor’s in International
Studies from American University.
– Program development, management & evaluation
– Partnership Management
– Safety & Security
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An experienced global researcher and administrator, Mark Beirn brings a critical approach to risk management, factoring structural racism and identity-based violence into his rubric for supporting equitable global mobility.
– Global Risk Management
– Education Abroad
– Diversity, Equity, Inclusion in International Education
– Health and Safety
– Curriculum Development
Dr. Rosa Almoguera has worked as an international educator for over twenty years. She was trained as a Hispanic Philologist at the Universidad Complutense, in Madrid, and did her M.A. at the University of Pennsylvania. Her Ph.D., from Universidad Complutense included a field study and edition of written balladry “Romancero”. During many years Rosa combined teaching and her role as a senior administrator at the Fundación Ortega-Marañón in Toledo, Spain. At the Foundation, Rosa directed and, in many cases created, programs for the University of Minnesota, Notre Dame, Princeton, Ohio State, Arcadia, and the University of Chicago. She has also been a visiting professor at the University of Minnesota, University of Portland, and Interamericana de Puerto Rico.
Beginning in 2016, Rosa works as an international education consultant for both public and private European and US higher education institutions. Rosa has been successful in developing new partnerships and programs, as well as helping improve already existing ones.
Rosa is a member of Forum and NAFSA and has presented with higher education professionals on innovative academic and research programming, STEM in study abroad and Nationalism in Europe. Rosa is currently completing the final Professional Certification from the Forum on Education Abroad.
– Student services
– Education abroad programming
– Institutional partnerships
– Education and training