Gateway
Duty of Care Solutions

Let Gateway be your partner in navigating international risk.

Colleges and universities around the world are increasingly engaged internationally. The mobility of students, faculty and staff is an important aspect of that engagement, though it poses unique risks to the travelers and the institution itself. Perhaps more than any other event, the COVID-19 pandemic has highlighted the crucial need for well-developed institutional plans to mitigate risk, manage crises abroad and support travelers’ health, safety and security. In addition to having real implications for the travelers themselves, gaps in planning and preparation in this area can expose institutions to legal liability, financial losses and significant reputational risk.

Many higher education institutions do not have adequate staffing necessary to monitor these complicated issues, which can lead to fragmented and siloed approaches to managing the institution’s duty of care. Offices typically involved in managing risk and responding to crises that impact the well-being of the campus community (e.g., Risk Management, Police Department, Legal Counsel, Student Affairs, etc.) may have limited expertise on the nuances of international programming or with navigating cultural norms, geographic logistics and best practices in international crisis management.

Our Services​

Gateway International Group is distinguished by its expertise in international higher education, including its understanding of best practices in international health, safety, security and risk management issues. Through our team of experienced professionals, Gateway can bring to your institution comprehensive expertise in international risk management. We understand what is needed, how to audit existing systems, troubleshoot areas of potential duty of care liability, how to frame new risk management structures, and how to secure buy-in for those systems and structures across the institutional enterprise. The international education space is complex, made only more challenging by the pandemic, the panoply of country-specific regulations, and the array of health, safety, and risk concerns abroad. Let Gateway be your partner in navigating the complexity of risk inherent in international mobility.

Gateway provides services that span a wide range of international health, safety, security and risk management concerns.

Do you know where your students and employees are located around the world on any given day and how to contact them should emergencies arise? Gateway will assign a team of experienced and knowledgeable professionals to review your institutional travel policies and tracking systems or, if you are in the beginning stages of creating those structures, to provide guidance on industry best practices.

Ensuring that your travelers are adequately insured for medical claims and evacuation services is critical in avoiding financial losses and mitigating institutional liability and enacting your institutional duty of care. Let Gateway help you determine what changes you may need to make to your current insurance policies and related procedures to provide more complete coverage or let us guide you through the process of procuring a new or enhanced policy for your travelers. Additionally, in these pandemic times, we are able to help with the evaluation of new and effective insurance products designed to mitigate risk to travelers and program participants due to COVID-19.

Faculty-directed education abroad programs are increasingly popular among students and yet represent significant risk exposure to institutions. While your institution may partner with service providers to deliver such programs, your institution bears the primary responsibility for managing risk and responding to crises impacting your travelers on these programs. Gateway will assign a team of education abroad risk professionals to guide you through best industry practices in the development of this program type. We can also offer ad-hoc programmatic risk assessment on your behalf, with recommendations for mitigating risk and enhancing overall health, safety and risk mitigation programming.

What are the institution’s benchmarks for determining where risk is mitigated to operate education abroad programming or allow institution-sponsored or -approved travel? How do you identify activities that may be too risky to allow? Gateway will strive to understand your institutional risk tolerance, establishing an acceptable risk threshold and recommend resources to help you identify, assess, and mitigate risks inherent in the locations and activities where your students or employees travel.

Preparing your travelers and setting parameters for a safe and healthy experience is critical to their ability to make informed decisions before and during international travel. This applies not only to your education abroad student participants and program leaders, but also for all institution-sponsored travelers. Gateway will assign a team of experienced and knowledgeable professionals who will guide you through best practices for traveler pre-departure preparation, including a suite of resources designed to support responsible travel planning.

Having a well-tested and agreed-upon crisis management and communication plan is critical for every institution. Without one, crises may quickly spiral out of control and fear-based responses may take over – leading to ineffective crisis management. When things go sideways, you need a reliable guide to direct who and how to respond to issues at hand. Gateway can assist in reviewing and revising your existing policies and procedures, or in developing new procedures that mitigate risk in a crisis.

As your institution considers when and how to resume international travel, let Gateway provide expert guidance on prevailing best practices in the field, including factors you should consider when determining how to responsibly resume education abroad programs and business travel outside the country.

How does your institution manage the health, safety and risk mitigation of its faculty and staff travelers? What resources are available for these individuals before and during their international travel? What is the institution’s risk management protocol for employee travel? What are the insurance policies (e.g., medical, repatriation, etc) in place for employee travel? Gateway will partner with you to review policies and protocols to ensure risk mitigation for employee travelers.

How it works

Let Gateway be your partner in navigating international risk.

We understand that each institution is unique and has its own needs, and that’s why Gateway’s services are customized for each of our partner institutions to accommodate differences in institutional culture, size, and scope. The process is straightforward – Gateway can consult on an hourly basis to address a specific need, conduct an external audit of your current systems and protocols, provide on-demand training, and/or assist with developing new protocols and policies based on industry best practices. Simply select one or more of Gateway’s service options that best meet the needs of your institutional circumstances and we will propose a tailored package. Whatever your international risk profile, Gateway will be your expert partner to help develop or enhance the policies, procedures, and systems you need in order to have peace of mind vis-à-vis your international engagements.

OPTION A: Consultation and Support
Gateway is well positioned to confidentially discuss duty of care issues with you and your team, providing advice and recommendations as appropriate based on current trends and industry best practice.
OPTION B: Training and Development
Gateway can provide on demand training to faculty and staff on all aspects of international duty of care. Additionally, Gateway’s PREPARED Training program is ideal for institutions that want to enhance their international duty of care readiness.
OPTION C: International Duty of Care Audit
Gateway is well-positioned to facilitate an external audit of your duty of care systems and protocols. Recommendations will be tailored specifically to the needs and resources at your institution and will be informed by industry best practice.
OPTION D: Management and Development
Gateway consultants can provide assistance with drafting institution- specific policies and/or protocols to be implemented at your discretion within your institutional structures and processes. As needed, Gateway can provide risk assessment and emergency response support, as well.

Gateway PREPARED

Gateway has developed a four-part training package designed to support institutions and organizations with fulfilling their duty of care responsibilities regarding international travel on institution-approved or -sponsored activity. This package includes an initial institutional risk assessment followed by three interactive training sessions that have been designed for colleges and universities to highlight industry best practices on managing international travel. These sessions will guide you through best practices, allowing you to troubleshoot issues identified in your institutional risk assessment. Those who complete this package will be better attuned to their institution’s risk profile, armed with knowledge of best practices, equipped with strategies to assess and mitigate risk and be better PREPARED to manage international travel.

The cost for Gateway Prepared is $1800,
plus $250 for the initial institutional risk assessment.

1. Institutional Risk Assessment

At the outset, your institution will be invited to complete a mapping questionnaire designed to situate your institution’s present mobility policies and practices. This process will help identify your institution’s current strengths, opportunities, and related challenges and provide Gateway with the basis on which to orient the remaining training sessions.

2. Leading Practices in International Duty of Care

This first, content-rich session focuses on how duty of Care is defined and operationalized within the context of higher education vis-à-vis international travel.

3. Identify Risk Mitigation Mobility Policies and Practices

In this second session, participants review key policies and practices that are essential to assessing, mitigating and managing institutional risk exposure.

4. Crisis Preparedness

Crises are inevitable. This interactive session is developed to engage key stakeholders in interactive simulations designed to identify gaps or weaknesses in your institution’s international emergency and crisis response protocols.

1. Institutional Risk Assessment

At the outset, your institution will be invited to complete a mapping questionnaire designed to situate your institution’s present mobility policies and practices. This process will help identify your institution’s current strengths, opportunities, and related challenges and provide Gateway with the basis on which to orient the remaining training sessions.

2. Leading Practices in International Duty of Care

This first, content-rich session focuses on how duty of Care is defined and operationalized within the context of higher education vis-à-vis international travel.

3. Identify Risk Mitigation Mobility Policies and Practices

In this second session, participants review key policies and practices that are essential to assessing, mitigating and managing institutional risk exposure.

4. Crisis Preparedness

Crises are inevitable. This interactive session is developed to engage key stakeholders in interactive simulations designed to identify gaps or weaknesses in your institution’s international emergency and crisis response protocols.

In addition to the core program, Gateway offers optional 1-hr sessions
designed to address specific duty of care areas. Unless otherwise noted,
each session costs $375 per institution.

1. Program Director Training
There are increased risks inherent in faculty-directed, cohort programming. Familiarize your faculty and program leaders with knowledge of essential practices that work toward ensuring the health, safety and security of your student travelers.
2. New Directions in Duty of Care
Institutions must periodically review existing policies and resources related to international duty of care. In recent years, many have leveraged Department of State guidance to evaluate international travel permissions, but that single point of reference is being questioned today. This interactive session aims to debrief timely and important questions regarding international duty of care.
3. The COVID Reset: Operating in the ‘new normal.’
This interactive session helps your institution decipher national and international safety and health benchmarks in the context of your institution’s risk tolerance for re-engagement of faculty, student and staff travel in a post-COVID world.
4. Scenario-Based Case Studies.

Flex your risk and crisis management muscles in this “tabletop” reality-based exercise designed to prepare your internal and external stakeholders for managing risk and crises associated with international travel. [90 minutes, $475]

Our Expertise

Gateway International Group offers experienced international professionals who bring extensive knowledge of international health, safety and security matters within the higher education context. Gateway will assign a team of specialists as needed to meet the goals of your institution. Gateway operates in accordance with established best practices in international health, safety, security and risk management in higher education.

Terence Miller

Senior Consultant
Terence Miller, JD is an experienced senior international education leader bringing a legal expertise to strategic partnerships, safety, health and risk management, regulatory compliance, and comprehensive internationalization.

Kyle Rausch

Advisory Consultant
Dr. Kyle Rausch is an experienced education abroad professional whose work has focused on the oversight of faculty-directed education abroad programs, including the development of program leader training and institutional risk management policies and protocols.

Mark Beirn

Advisory Consultant
An experienced global researcher and administrator, Mark Beirn brings a critical approach to risk management, factoring structural racism and identity-based violence into his rubric for supporting equitable global mobility.

Who we serve

Gateway works with a diverse array of public and private colleges and universities around the United States, including academic units within institutions. Gateway supports institutions in the earliest stages of building health, safety, security and risk management protocols and those institutions that just need guidance with reframing existing policies and procedures. Our services are customized to our partner institutions’ needs and budgets. Although, Gateway’s Duty of Care Solutions are not available to institutions located outside of the United States, we can support institutions and organizations abroad with developing programming and services that align with U.S. health, safety, security and risk mitigation best practices for international programming and practice. We are here to help.

Gateway’s services should not be perceived as legal counsel or advice, but rather as a risk mitigation tool to help your institution align with best practices in the international education industry. Gateway is well-equipped to provide trusted guidance, but ultimately your institution to determines whether to implement any recommendations provided by Gateway.

Getting Started

We understand that effective partnerships develop from close collaboration, trust and mutual respect. We take the time to understand your institution’s priorities, level of risk tolerance and culture related to international health, safety, security and risk mitigation preparedness and response so that we can provide the best services possible. Our process generally includes these steps:

We will conduct an initial intake and needs assessment to discuss how best Gateway can support the partner institution’s needs.

Gateway and the partner institution will identify and assign primary liaisons to ensure effective and streamlined communication.

Gateway and the partner institution will negotiate a detailed services agreement in accordance with an agreed upon scope of services.

Gateway will seek an introduction and orientation to your institution’s current institutional systems, structures, and protocols vis-à-vis the scope of requested services.

For all contracted services, Gateway will prepare final written reports on services rendered and recommendations proposed.

Depending on the nature of the assignment, Gateway will conduct periodic review and assessment meetings to discuss provided services and make modifications as needed.

Our Costs

Gateway understands the financial impact the COVID-19 pandemic is having on institutions and organizations around the world and as such, prioritizes efficiency and affordability in our pricing. Our prices are flexible and tailored, generally determined on project scope and expectations. Gateway is prepared to navigate future uncertainties in higher education in partnership with our clients and be as flexible as possible in the best interests of our partnerships. Contracts are typically fixed term and based on a one-time, pre-determined fee.

Let's get started

Gateway stands ready to work with you on providing affordable, cost-effective solutions to meet your international health, safety, security and risk management needs. So that we can connect you with an appropriate Gateway professional, please complete this brief intake form.

The Gateway Pledge

Gateway International Group has made the commitment to allocate 5% of all revenue to support traditionally underrepresented student participation in international learning and engagement. We have designated the Fund for Education Abroad (FEA) as a recipient of funds gathered through Gateway Education Abroad. FEA is a 501(c)3 non-profit organization that provides scholarships and ongoing support to students who are underrepresented in U.S. education abroad.

Risk Management Marketplace

There are various companies that provide risk management platforms for international higher education.  Here are a few such providers:

Contact Gateway to learn more about these and other risk management platforms.

Aerogami is a leading provider of risk management technology purpose-built for international education. Aerogami provides an innovative platform that any international office can use to prepare, communicate, and locate their travelers. Aerogami utilizes the messaging tools already popular with travelers, like WhatsApp and enables administrators to take action during an emergency.

OffWeGo is a student-centric risk management tool that transforms needed safety behaviors through social connection, comparison of resources, and proven gamification techniques. OffWeGo combines the fun, social elements of travel with traditional risk management resources. OffWeGo aims to provide higher-quality data and new insights into the travel habits of students and employees.

TerraDotta Travel Risk. Traveler safety demands a dynamic response.  TerraDotta’s Travel Risk platform offers institutions a ground-breaking Travel Registry platform through which to monitor and track travelers.  Through TerraDotta’s Alert Traveler platform, institutions can proactively alert  travelers and confirm traveler safety when risk arises.

Via TRM supports travel risk management for campuses with simple, affordable, and reliable software. Via Travel helps risk management offices manage travel with tracking for domestic and international travel, centralized communication, itinerary management, approvals, reporting, and more. Via Global helps education abroad offices manage outreach, applications, enrollment, and pre-departure compliance. Via TRM software supports data integration and single sign on.

GeoBlue provides colleges and universities with the international healthcare and assistance services needed by faculty, staff, and students. GeoBlue members have access to the Blue Cross Blue Shield network – the largest network in the US of participating doctors and hospitals. Members also have access to elite healthcare providers around the world. GeoBlue offers tools to address health issues as soon as they arise, with 24/7 telehealth through Global TeleMD, and Global Wellness Assist, a resource that offers emotional, physical, and practical support from anywhere.

Terence Miller

AFFILIATE

Terence W. Miller has worked in senior international education positions for 24 years at Marquette University, University of Wisconsin-Milwaukee, and Ramapo College of New Jersey. In those positions he oversaw recruitment, admission and visa advising for undergraduate and graduate students; English as a Second Language Program; Education Abroad; Curricular and co-curricular programming; as well as strategic international partnerships. He received his Bachelor of Arts from Manhattan College and received his Juris Doctorate from St. John’s University both located in New York City. He was a criminal defense attorney in Brooklyn, N.Y.; a human rights attorney in Chile during the dictatorship; and director of an international public policy office in Washington, D.C. He is Legal Advisor and ex offcio Board of Director member for the Association of International Education Administrators (AIEA). He is the recipient of the Timothy J. Rutenber Award from AIEA in 2017 and the Dorothy von Briesen World Citizen Award from International Institute of Wisconsin (IIW) in 2013. He co-authored with Rajika Bhandari “Harnessing Data to Lead Internationalization” a chapter in Leading Internationalization: A Handbook for International Education Leaders (Stylus Publications, 2018). He has presented at AIEA, Nafsa, FORUM, APAIE and EAIE conferences on an array of issues impacting the field of international education including strategic partnerships, risk management, intercultural competence, and comprehensive internationalization.

Specialization Areas:

– Digital marketing strategy
– Photography & video production
– Graphic design
– Website development

Stephen Appiah-Padi​

AFFILIATE

Dr. Kyle Rausch is an experienced education abroad professional whose work has focused on the oversight of faculty-directed education abroad programs, including the development of program leader training and institutional risk management policies and protocols. Currently serving as the Executive Director of the Study Abroad Office at the University of Illinois at Chicago, Kyle’s experience includes helping institutions build capacity for education abroad, specifically for institutions that serve high numbers of underrepresented students. During his tenure with Arizona State University, Kyle led the faculty-directed programs team to scale programming responsibly, helping move the institution into the top 10 sending institutions as reported by the Institute of International Education. Kyle has also developed institutional risk management policies for international travel, managed the response to emergencies affecting institutional travelers abroad, and taught and led student groups on-site in Europe. Kyle earned a Doctor of Education from ASU with his research focusing on supporting first-generation college students in education abroad. He earned a Master of Science in Higher Education Administration and a Bachelor’s degree in French and International Affairs from Florida State University. Kyle currently serves on the Council for the Forum on Education Abroad and further volunteers by serving on advisory boards for various education abroad organizations.

Specialization Areas:

– EA Risk Management
– Faculty-Directed Programming
– EA Program Development
– Diversity

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Stephen Appiah-Padi​

AFFILIATE

Stephen Appiah-Padi is an international educator with several years of teaching and administrative experience in both 4 and 2-year HEIs. An experienced global education practitioner-scholar, with a demonstrated history of success in the field.

Dr. Appiah-Padi has a Ph.D. from the University of Alberta, Edmonton, Canada in Educational Policy & Administration with a specialization in International/Intercultural Education.

At Northwestern College, he provided oversight in the administration of education abroad and international student services. In Lansing, Michigan, he first oversaw diversity and intercultural education at Lansing Community College, and later created the Center for International and Intercultural Education (CIIE) which merged intercultural engagement and international education programs of the institution, and he became its first director. Additionally, Dr. Appiah-Padi taught a course, “Diversity in the American Workplace”, to undergraduate management students of the College. In his current position, he provides leadership and vision in advancing strategic internationalization initiatives, including international partnerships and study abroad programs at Bucknell University.

Dr Appiah-Padi has created and facilitated several workshops for faculty and staff development in higher education and in business organizations. He has presented at several national and international conferences. In NAFSA, among several volunteer leadership positions, he has served as Dean of the Fundamentals of Intercultural Communication Workshop, the Leadership Development Committee member, Chair of the Africa Special Interest Group, and a Fellow of the Global Fellowship Program for mentoring emerging leaders of internationalization in African HEIs. He currently serves as a member of the NAFSA Board of Directors.

Specialization Areas:

– Education Abroad
– International education leadership development
– Intercultural education and engagement
– International partnerships and linkages

Rosa Almoguera

AFFILIATE

Dr. Rosa Almoguera has worked as an international educator for over twenty years. She was trained as a Hispanic Philologist at the Universidad Complutense, in Madrid, and did her M.A. at the University of Pennsylvania. Her Ph.D., from Universidad Complutense included a field study and edition of written balladry “Romancero”. During many years Rosa combined teaching and her role as a senior administrator at the Fundación Ortega-Marañón in Toledo, Spain. At the Foundation, Rosa directed and, in many cases created, programs for the University of Minnesota, Notre Dame, Princeton, Ohio State, Arcadia, and the University of Chicago. She has also been a visiting professor at the University of Minnesota, University of Portland, and Interamericana de Puerto Rico.

Beginning in 2016, Rosa works as an international education consultant for both public and private European and US higher education institutions. Rosa has been successful in developing new partnerships and programs, as well as helping improve already existing ones.

Rosa is a member of Forum and NAFSA and has presented with higher education professionals on innovative academic and research programming, STEM in study abroad and Nationalism in Europe. Rosa is currently completing the final Professional Certification from the Forum on Education Abroad.
 

Specialization Areas:

– Student services
– Education abroad programming
– Institutional partnerships
– Education and training