Gateway
Duty of Care Solutions
Let Gateway be your partner in navigating international risk.
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Gateway
Duty of Care Solutions
DOWNLOAD A FREE COPY OF: Senior International Officers (Sios) In The Headwinds: Duty Of Care (Doc),
Global Operations, And International Regulatory Compliance In The Time Of Covid-19
Colleges and universities around the world are increasingly engaged internationally. The mobility of students, faculty and staff is an important aspect of that engagement, though it poses unique risks to the travelers and the institution itself. Perhaps more than any other event, the COVID-19 pandemic has highlighted the crucial need for well-developed institutional plans to mitigate risk, manage crises abroad and support travelers’ health, safety and security. In addition to having real implications for the travelers themselves, gaps in planning and preparation in this area can expose institutions to legal liability, financial losses and significant reputational risk.
Many higher education institutions do not have adequate staffing necessary to monitor these complicated issues, which can lead to fragmented and siloed approaches to managing the institution’s duty of care. Offices typically involved in managing risk and responding to crises that impact the well-being of the campus community (e.g., Risk Management, Police Department, Legal Counsel, Student Affairs, etc.) may have limited expertise on the nuances of international programming or with navigating cultural norms, geographic logistics and best practices in international crisis management.
Gateway International Group is distinguished by its expertise in international higher education, including its understanding of best practices in international health, safety, security and risk management issues. Through our team of experienced professionals, Gateway can bring to your institution comprehensive expertise in international risk management. We understand what is needed, how to audit existing systems, troubleshoot areas of potential duty of care liability, how to frame new risk management structures, and how to secure buy-in for those systems and structures across the institutional enterprise. The international education space is complex, made only more challenging by the pandemic, the panoply of country-specific regulations, and the array of health, safety, and risk concerns abroad. Let Gateway be your partner in navigating the complexity of risk inherent in international mobility.
Gateway provides services that span a wide range of international health, safety, security and risk management concerns.
Do you know where your students and employees are located around the world on any given day and how to contact them should emergencies arise? Gateway will assign a team of experienced and knowledgeable professionals to review your institutional travel policies and tracking systems or, if you are in the beginning stages of creating those structures, to provide guidance on industry best practices.
Ensuring that your travelers are adequately insured for medical claims and evacuation services is critical in avoiding financial losses and mitigating institutional liability and enacting your institutional duty of care. Let Gateway help you determine what changes you may need to make to your current insurance policies and related procedures to provide more complete coverage or let us guide you through the process of procuring a new or enhanced policy for your travelers. Additionally, in these pandemic times, we are able to help with the evaluation of new and effective insurance products designed to mitigate risk to travelers and program participants due to COVID-19.
Faculty-directed education abroad programs are increasingly popular among students and yet represent significant risk exposure to institutions. While your institution may partner with service providers to deliver such programs, your institution bears the primary responsibility for managing risk and responding to crises impacting your travelers on these programs. Gateway will assign a team of education abroad risk professionals to guide you through best industry practices in the development of this program type. We can also offer ad-hoc programmatic risk assessment on your behalf, with recommendations for mitigating risk and enhancing overall health, safety and risk mitigation programming.
What are the institution’s benchmarks for determining where risk is mitigated to operate education abroad programming or allow institution-sponsored or -approved travel? How do you identify activities that may be too risky to allow? Gateway will strive to understand your institutional risk tolerance, establishing an acceptable risk threshold and recommend resources to help you identify, assess, and mitigate risks inherent in the locations and activities where your students or employees travel.
Preparing your travelers and setting parameters for a safe and healthy experience is critical to their ability to make informed decisions before and during international travel. This applies not only to your education abroad student participants and program leaders, but also for all institution-sponsored travelers. Gateway will assign a team of experienced and knowledgeable professionals who will guide you through best practices for traveler pre-departure preparation, including a suite of resources designed to support responsible travel planning.
Having a well-tested and agreed-upon crisis management and communication plan is critical for every institution. Without one, crises may quickly spiral out of control and fear-based responses may take over – leading to ineffective crisis management. When things go sideways, you need a reliable guide to direct who and how to respond to issues at hand. Gateway can assist in reviewing and revising your existing policies and procedures, or in developing new procedures that mitigate risk in a crisis.
As your institution considers when and how to resume international travel, let Gateway provide expert guidance on prevailing best practices in the field, including factors you should consider when determining how to responsibly resume education abroad programs and business travel outside the country.
How does your institution manage the health, safety and risk mitigation of its faculty and staff travelers? What resources are available for these individuals before and during their international travel? What is the institution’s risk management protocol for employee travel? What are the insurance policies (e.g., medical, repatriation, etc) in place for employee travel? Gateway will partner with you to review policies and protocols to ensure risk mitigation for employee travelers.
Let Gateway be your partner in navigating international risk.
We understand that each institution is unique and has its own needs, and that’s why Gateway’s services are customized for each of our partner institutions to accommodate differences in institutional culture, size, and scope. The process is straightforward – Gateway can consult on an hourly basis to address a specific need, conduct an external audit of your current systems and protocols, provide on-demand training, and/or assist with developing new protocols and policies based on industry best practices. Simply select one or more of Gateway’s service options that best meet the needs of your institutional circumstances and we will propose a tailored package. Whatever your international risk profile, Gateway will be your expert partner to help develop or enhance the policies, procedures, and systems you need in order to have peace of mind vis-à-vis your international engagements.
Gateway has developed a four-part training package designed to support institutions and organizations with fulfilling their duty of care responsibilities regarding international travel on institution-approved or -sponsored activity. This package includes an initial institutional risk assessment followed by three interactive training sessions that have been designed for colleges and universities to highlight industry best practices on managing international travel. These sessions will guide you through best practices, allowing you to troubleshoot issues identified in your institutional risk assessment. Those who complete this package will be better attuned to their institution’s risk profile, armed with knowledge of best practices, equipped with strategies to assess and mitigate risk and be better PREPARED to manage international travel.
As an added bonus, institutions and organizations that engage Gateway for this four-part training package are invited to have up to three institutional representatives attend the Fall 2021 Gateway Leadership Institute at a greatly discounted rate of $150 per person. The Fall 2021 Institute is focused on supporting new and strategic thinking to mitigate risk and promote positive experiences for students, faculty, and staff.
The cost for Gateway Prepared is $1800,
plus $250 for the initial institutional risk assessment.
At the outset, your institution will be invited to complete a mapping questionnaire designed to situate your institution’s present mobility policies and practices. This process will help identify your institution’s current strengths, opportunities, and related challenges and provide Gateway with the basis on which to orient the remaining training sessions.
This first, content-rich session focuses on how duty of Care is defined and operationalized within the context of higher education vis-à-vis international travel.
In this second session, participants review key policies and practices that are essential to assessing, mitigating and managing institutional risk exposure.
Crises are inevitable. This interactive session is developed to engage key stakeholders in interactive simulations designed to identify gaps or weaknesses in your institution’s international emergency and crisis response protocols.
At the outset, your institution will be invited to complete a mapping questionnaire designed to situate your institution’s present mobility policies and practices. This process will help identify your institution’s current strengths, opportunities, and related challenges and provide Gateway with the basis on which to orient the remaining training sessions.
This first, content-rich session focuses on how duty of Care is defined and operationalized within the context of higher education vis-à-vis international travel.
In this second session, participants review key policies and practices that are essential to assessing, mitigating and managing institutional risk exposure.
Crises are inevitable. This interactive session is developed to engage key stakeholders in interactive simulations designed to identify gaps or weaknesses in your institution’s international emergency and crisis response protocols.
In addition to the core program, Gateway offers optional 1-hr sessions
designed to address specific duty of care areas. Unless otherwise noted,
each session costs $375 per institution.
Flex your risk and crisis management muscles in this “tabletop” reality-based exercise designed to prepare your internal and external stakeholders for managing risk and crises associated with international travel. [90 minutes, $475]
Gateway International Group offers experienced international professionals who bring extensive knowledge of international health, safety and security matters within the higher education context. Gateway will assign a team of specialists as needed to meet the goals of your institution. Gateway operates in accordance with established best practices in international health, safety, security and risk management in higher education.
Meredith M. McQuaid, J.D. is a proven leader in international education, known for her experience, creativity, and collaborative spirit. With more than 30 years of experience at a public university, McQuaid understands all dimensions of international education and the collaboration needed to succeed. She has extensive leadership experience at the national level and has engaged with partners all over the world.
Gateway works with a diverse array of public and private colleges and universities around the United States, including academic units within institutions. Gateway supports institutions in the earliest stages of building health, safety, security and risk management protocols and those institutions that just need guidance with reframing existing policies and procedures. Our services are customized to our partner institutions’ needs and budgets. Although, Gateway’s Duty of Care Solutions are not available to institutions located outside of the United States, we can support institutions and organizations abroad with developing programming and services that align with U.S. health, safety, security and risk mitigation best practices for international programming and practice. We are here to help.
Gateway’s services should not be perceived as legal counsel or advice, but rather as a risk mitigation tool to help your institution align with best practices in the international education industry. Gateway is well-equipped to provide trusted guidance, but ultimately your institution to determines whether to implement any recommendations provided by Gateway.
We understand that effective partnerships develop from close collaboration, trust and mutual respect. We take the time to understand your institution’s priorities, level of risk tolerance and culture related to international health, safety, security and risk mitigation preparedness and response so that we can provide the best services possible. Our process generally includes these steps:
We will conduct an initial intake and needs assessment to discuss how best Gateway can support the partner institution’s needs.
Gateway and the partner institution will identify and assign primary liaisons to ensure effective and streamlined communication.
Gateway and the partner institution will negotiate a detailed services agreement in accordance with an agreed upon scope of services.
Gateway will seek an introduction and orientation to your institution’s current institutional systems, structures, and protocols vis-à-vis the scope of requested services.
For all contracted services, Gateway will prepare final written reports on services rendered and recommendations proposed.
Depending on the nature of the assignment, Gateway will conduct periodic review and assessment meetings to discuss provided services and make modifications as needed.
Gateway International Group has made the commitment to allocate 5% of revenue to support traditionally underrepresented student participation in international learning and engagement. We have designated the Fund for Education Abroad (FEA) as a recipient of funds gathered through Gateway’s Virtual Education Abroad Office. FEA is a 501(c)3 non-profit organization that provides scholarships and ongoing support to students who are underrepresented in U.S. education abroad.
There are many companies that assist higher education institutions with managing their international health, safety, security and risk management responsibilities. Such organizations have essential knowledge and experience with navigating cultural norms, geographic logistics and best practices in international crisis management. In December 2021, Gateway conducted an industry-wide survey of international education professionals and who they recognize as the leading organizations and companies they turn to for assistance with international duty of care.
Aerogami is a leading provider of risk management technology purpose-built for international education. Aerogami provides an innovative platform that any international office can use to prepare, communicate, and locate their travelers. Aerogami utilizes the messaging tools already popular with travelers, like WhatsApp and enables administrators to take action during an emergency.
Gateway referrals receive a 5% discount!
OffWeGo is a student-centric risk management tool that transforms needed safety behaviors through social connection, comparison of resources, and proven gamification techniques. OffWeGo combines the fun, social elements of travel with traditional risk management resources. OffWeGo aims to provide higher-quality data and new insights into the travel habits of students and employees.
Gateway referrals receive a 5% discount!
TerraDotta Travel Risk. Traveler safety demands a dynamic response. TerraDotta’s Travel Risk platform offers institutions a ground-breaking Travel Registry platform through which to monitor and track travelers. Through TerraDotta’s Alert Traveler platform, institutions can proactively alert travelers and confirm traveler safety when risk arises.
Via TRM supports travel risk management for campuses with affordable, and reliable software. Via Travel helps risk management offices manage travel with travel tracking, centralized communication, itinerary management, approvals, reporting, etc. Via Global helps education abroad offices manage outreach, applications, enrollment, and pre-departure compliance.
Dedicated to simplifying the international healthcare experience for the globally mobile, GeoBlue offers one of the strongest global medical networks available, along with leading digital tools and 24/7 world-class medical assistance support and services. GeoBlue solutions cover the unique needs of the education market and provide the necessary solutions for both inbound and outbound members.
International SOS is the world’s leading health and security services company. With offices in 90 countries and 26 Assistance Centers around the world, ISOS provides health, security and well-being support and assistance. ISOS services are designed to support institutions of all sizes and budgets.
Gateway referrals receive a 5% discount!
Terence W. Miller has worked in senior international education positions for 24 years at Marquette University, University of Wisconsin-Milwaukee, and Ramapo College of New Jersey. In those positions he oversaw recruitment, admission and immigration advising for undergraduate and graduate students; English as a Second Language Program; Education Abroad; Curricular and co-curricular programming; as well as strategic international partnerships. He received his Bachelor of Arts from Manhattan College, Bronx, New York and received his Juris Doctorate from St. John’s University, Queens, New York.
He was a criminal defense attorney in Brooklyn, N.Y.; a human rights attorney in Chile during the dictatorship; and director of an international public policy office in Washington, D.C. He was the Legal Advisor and ex officio Board of Director member for the Association of International Education Administrators (AIEA) for eight (8) years. He is the recipient of the Timothy J. Rutenber Award from AIEA in 2017 and the Dorothy von Briesen World Citizen Award from International Institute of Wisconsin (IIW), Milwaukee, Wisconsin in 2013. He co-authored with Rajika Bhandari “Harnessing Data to Lead Internationalization” a chapter in Leading Internationalization: A Handbook for International Education Leaders (Stylus Publications, 2018). He has presented at AIEA, Nafsa, FORUM, APAIE and EAIE conferences on an array of issues impacting the field of international education including strategic partnerships, risk management, international regulatory compliance in global operations, intercultural competence, and comprehensive internationalization.
Dr. Kyle Rausch is an experienced education abroad professional whose work has focused on the oversight of faculty-directed education abroad programs, including the development of program leader training and institutional risk management policies and protocols. Currently serving as the Executive Director of the Study Abroad Office at the University of Illinois at Chicago, Kyle’s experience includes helping institutions build capacity for education abroad, specifically for institutions that serve high numbers of underrepresented students. During his tenure with Arizona State University, Kyle led the faculty-directed programs team to scale programming responsibly, helping move the institution into the top 10 sending institutions as reported by the Institute of International Education. Kyle has also developed institutional risk management policies for international travel, managed the response to emergencies affecting institutional travelers abroad, and taught and led student groups on-site in Europe. Kyle earned a Doctor of Education from ASU with his research focusing on supporting first-generation college students in education abroad. He earned a Master of Science in Higher Education Administration and a Bachelor’s degree in French and International Affairs from Florida State University. Kyle currently serves on the Council for the Forum on Education Abroad and further volunteers by serving on advisory boards for various education abroad organizations.
An experienced global researcher and administrator, Mark Beirn brings a critical approach to risk management, factoring structural racism and identity-based violence into his rubric for supporting equitable global mobility.
Specialization Areas:
– Global Risk Management
– Education Abroad
– Diversity, Equity, Inclusion in International Education
– Health and Safety
– Curriculum Development
Stephen Appiah-Padi is an international educator with several years of teaching and administrative experience in both 4 and 2-year HEIs. An experienced global education practitioner-scholar, with a demonstrated history of success in the field.
Dr. Appiah-Padi has a Ph.D. from the University of Alberta, Edmonton, Canada in Educational Policy & Administration with a specialization in International/Intercultural Education.
At Northwestern College, he provided oversight in the administration of education abroad and international student services. In Lansing, Michigan, he first oversaw diversity and intercultural education at Lansing Community College, and later created the Center for International and Intercultural Education (CIIE) which merged intercultural engagement and international education programs of the institution, and he became its first director. Additionally, Dr. Appiah-Padi taught a course, “Diversity in the American Workplace”, to undergraduate management students of the College. In his current position, he provides leadership and vision in advancing strategic internationalization initiatives, including international partnerships and study abroad programs at Bucknell University.
Dr Appiah-Padi has created and facilitated several workshops for faculty and staff development in higher education and in business organizations. He has presented at several national and international conferences. In NAFSA, among several volunteer leadership positions, he has served as Dean of the Fundamentals of Intercultural Communication Workshop, the Leadership Development Committee member, Chair of the Africa Special Interest Group, and a Fellow of the Global Fellowship Program for mentoring emerging leaders of internationalization in African HEIs. He currently serves as a member of the NAFSA Board of Directors.
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Dr. Rosa Almoguera has worked as an international educator for over twenty years. She was trained as a Hispanic Philologist at the Universidad Complutense, in Madrid, and did her M.A. at the University of Pennsylvania. Her Ph.D., from Universidad Complutense included a field study and edition of written balladry “Romancero”. During many years Rosa combined teaching and her role as a senior administrator at the Fundación Ortega-Marañón in Toledo, Spain. At the Foundation, Rosa directed and, in many cases created, programs for the University of Minnesota, Notre Dame, Princeton, Ohio State, Arcadia, and the University of Chicago. She has also been a visiting professor at the University of Minnesota, University of Portland, and Interamericana de Puerto Rico.
Beginning in 2016, Rosa works as an international education consultant for both public and private European and US higher education institutions. Rosa has been successful in developing new partnerships and programs, as well as helping improve already existing ones.
Rosa is a member of Forum and NAFSA and has presented with higher education professionals on innovative academic and research programming, STEM in study abroad and Nationalism in Europe. Rosa is currently completing the final Professional Certification from the Forum on Education Abroad.
