Gateway
Duty of Care Solutions
Let Gateway be your partner in navigating international risk.
Gateway
Duty of Care Solutions
DOWNLOAD A FREE COPY OF: Senior International Officers (Sios) In The Headwinds: Duty Of Care (Doc),
Global Operations, And International Regulatory Compliance In The Time Of Covid-19
Colleges and universities around the world are increasingly engaged internationally. The mobility of students, faculty and staff is an important aspect of that engagement, though it poses unique risks to the travelers and the institution itself. Perhaps more than any other event, the COVID-19 pandemic has highlighted the crucial need for well-developed institutional plans to mitigate risk, manage crises abroad and support travelers’ health, safety and security. In addition to having real implications for the travelers themselves, gaps in planning and preparation in this area can expose institutions to legal liability, financial losses and significant reputational risk.
Many higher education institutions do not have adequate staffing necessary to monitor these complicated issues, which can lead to fragmented and siloed approaches to managing the institution’s duty of care. Offices typically involved in managing risk and responding to crises that impact the well-being of the campus community (e.g., Risk Management, Police Department, Legal Counsel, Student Affairs, etc.) may have limited expertise on the nuances of international programming or with navigating cultural norms, geographic logistics and best practices in international crisis management.
Gateway International Group is distinguished by its expertise in international higher education, including its understanding of best practices in international health, safety, security and risk management issues. Through our team of experienced professionals, Gateway can bring to your institution comprehensive expertise in international risk management. We understand what is needed, how to audit existing systems, troubleshoot areas of potential duty of care liability, how to frame new risk management structures, and how to secure buy-in for those systems and structures across the institutional enterprise. The international education space is complex, made only more challenging by the pandemic, the panoply of country-specific regulations, and the array of health, safety, and risk concerns abroad. Let Gateway be your partner in navigating the complexity of risk inherent in international mobility.
Gateway provides services that span a wide range of international health, safety, security and risk management concerns.
How does your institution manage the health, safety and risk mitigation of its faculty and staff travelers? What resources are available for these individuals before and during their international travel? What is the institution’s risk management protocol for employee travel? What are the insurance policies (e.g., medical, repatriation, etc) in place for employee travel? Gateway will partner with you to review policies and protocols to ensure risk mitigation for employee travelers.
Let Gateway be your partner in navigating international risk.
We understand that each institution is unique and has its own needs, and that’s why Gateway’s services are customized for each of our partner institutions to accommodate differences in institutional culture, size, and scope. The process is straightforward – Gateway can consult on an hourly basis to address a specific need, conduct an external audit of your current systems and protocols, provide on-demand training, and/or assist with developing new protocols and policies based on industry best practices. Simply select one or more of Gateway’s service options that best meet the needs of your institutional circumstances and we will propose a tailored package. Whatever your international risk profile, Gateway will be your expert partner to help develop or enhance the policies, procedures, and systems you need in order to have peace of mind vis-à-vis your international engagements.
Gateway has developed a four-part training package designed to support institutions and organizations with fulfilling their duty of care responsibilities regarding international travel on institution-approved or -sponsored activity. This package includes an initial institutional risk assessment followed by three interactive training sessions that have been designed for colleges and universities to highlight industry best practices on managing international travel. These sessions will guide you through best practices, allowing you to troubleshoot issues identified in your institutional risk assessment. Those who complete this package will be better attuned to their institution’s risk profile, armed with knowledge of best practices, equipped with strategies to assess and mitigate risk and be better PREPARED to manage international travel.
As an added bonus, institutions and organizations that engage Gateway for this four-part training package are invited to have up to three institutional representatives attend the Fall 2021 Gateway Leadership Institute at a greatly discounted rate of $150 per person. The Fall 2021 Institute is focused on supporting new and strategic thinking to mitigate risk and promote positive experiences for students, faculty, and staff.
The cost for Gateway Prepared is $1800,
plus $250 for the initial institutional risk assessment.
At the outset, your institution will be invited to complete a mapping questionnaire designed to situate your institution’s present mobility policies and practices. This process will help identify your institution’s current strengths, opportunities, and related challenges and provide Gateway with the basis on which to orient the remaining training sessions.
This first, content-rich session focuses on how duty of Care is defined and operationalized within the context of higher education vis-à-vis international travel.
In this second session, participants review key policies and practices that are essential to assessing, mitigating and managing institutional risk exposure.
Crises are inevitable. This interactive session is developed to engage key stakeholders in interactive simulations designed to identify gaps or weaknesses in your institution’s international emergency and crisis response protocols.
At the outset, your institution will be invited to complete a mapping questionnaire designed to situate your institution’s present mobility policies and practices. This process will help identify your institution’s current strengths, opportunities, and related challenges and provide Gateway with the basis on which to orient the remaining training sessions.
This first, content-rich session focuses on how duty of Care is defined and operationalized within the context of higher education vis-à-vis international travel.
In this second session, participants review key policies and practices that are essential to assessing, mitigating and managing institutional risk exposure.
Crises are inevitable. This interactive session is developed to engage key stakeholders in interactive simulations designed to identify gaps or weaknesses in your institution’s international emergency and crisis response protocols.
In addition to the core program, Gateway offers optional 1-hr sessions
designed to address specific duty of care areas. Unless otherwise noted,
each session costs $375 per institution.
Flex your risk and crisis management muscles in this “tabletop” reality-based exercise designed to prepare your internal and external stakeholders for managing risk and crises associated with international travel. [90 minutes, $475]
Gateway International Group offers experienced international professionals who bring extensive knowledge of international health, safety and security matters within the higher education context. Gateway will assign a team of specialists as needed to meet the goals of your institution. Gateway operates in accordance with established best practices in international health, safety, security and risk management in higher education.
Advisory Consultant
Amanda Maurer is a leader in international education with 25+ years of experience driving innovation, access, and efficiency. At the University of South Florida, she earned national recognition for equity in study abroad and built self-funded operations through strategic partnerships. She previously led international programs at Columbia Law School. Amanda excels in leveraging technology and data to improve outcomes and has developed award-winning initiatives recognized by Diversity Abroad and the Institute of International Education (IIE).
Jeffrey Foot is a seasoned international educator known for his practical insight, collaborative style, and intercultural fluency. With degrees from Canada and the U.S. and professional experience in Asia and across American higher education, he brings a global lens to institutional strategy. Over two decades, he has led international enrollment, student services, and risk management efforts. A longtime NAFSA volunteer leader, Jeffrey helps institutions build ethical, student-centered systems that support compliance, resilience, and meaningful global engagement.
Advisory Consultant
Meredith M. McQuaid, J.D. is a proven leader in international education, known for her experience, creativity, and collaborative spirit. With more than 30 years of experience at a public university, McQuaid understands all dimensions of international education and the collaboration needed to succeed. She has extensive leadership experience at the national level and has engaged with partners all over the world.
Gateway works with a diverse array of public and private colleges and universities around the United States, including academic units within institutions. Gateway supports institutions in the earliest stages of building health, safety, security and risk management protocols and those institutions that just need guidance with reframing existing policies and procedures. Our services are customized to our partner institutions’ needs and budgets. Although, Gateway’s Duty of Care Solutions are not available to institutions located outside of the United States, we can support institutions and organizations abroad with developing programming and services that align with U.S. health, safety, security and risk mitigation best practices for international programming and practice. We are here to help.
Gateway’s services should not be perceived as legal counsel or advice, but rather as a risk mitigation tool to help your institution align with best practices in the international education industry. Gateway is well-equipped to provide trusted guidance, but ultimately your institution to determines whether to implement any recommendations provided by Gateway.
We understand that effective partnerships develop from close collaboration, trust and mutual respect. We take the time to understand your institution’s priorities, level of risk tolerance and culture related to international health, safety, security and risk mitigation preparedness and response so that we can provide the best services possible. Our process generally includes these steps:
Gateway International Group commits 3% of revenue to broadly support international learning and engagement. These funds are directed to organizations aligned with our mission, including the Fund for Education Abroad (FEA), which provides scholarships to underrepresented students in U.S. education abroad. We also prioritize initiatives that aim to enhance professional development and career pathways for current and future leaders in international education.
There are many companies that assist higher education institutions with managing their international health, safety, security and risk management responsibilities. Such organizations have essential knowledge and experience with navigating cultural norms, geographic logistics and best practices in international crisis management. In December 2021, Gateway conducted an industry-wide survey of international education professionals and who they recognize as the leading organizations and companies they turn to for assistance with international duty of care.
Aerogami is a leading provider of risk management technology purpose-built for international education. Aerogami provides an innovative platform that any international office can use to prepare, communicate, and locate their travelers. Aerogami utilizes the messaging tools already popular with travelers, like WhatsApp and enables administrators to take action during an emergency.
Gateway referrals receive a 5% discount!
OffWeGo is a student-centric risk management tool that transforms needed safety behaviors through social connection, comparison of resources, and proven gamification techniques. OffWeGo combines the fun, social elements of travel with traditional risk management resources. OffWeGo aims to provide higher-quality data and new insights into the travel habits of students and employees.
Gateway referrals receive a 5% discount!
TerraDotta Travel Risk. Traveler safety demands a dynamic response. TerraDotta’s Travel Risk platform offers institutions a ground-breaking Travel Registry platform through which to monitor and track travelers. Through TerraDotta’s Alert Traveler platform, institutions can proactively alert travelers and confirm traveler safety when risk arises.
Via TRM supports travel risk management for campuses with affordable, and reliable software. Via Travel helps risk management offices manage travel with travel tracking, centralized communication, itinerary management, approvals, reporting, etc. Via Global helps education abroad offices manage outreach, applications, enrollment, and pre-departure compliance.
Dedicated to simplifying the international healthcare experience for the globally mobile, GeoBlue offers one of the strongest global medical networks available, along with leading digital tools and 24/7 world-class medical assistance support and services. GeoBlue solutions cover the unique needs of the education market and provide the necessary solutions for both inbound and outbound members.
International SOS is the world’s leading health and security services company. With offices in 90 countries and 26 Assistance Centers around the world, ISOS provides health, security and well-being support and assistance. ISOS services are designed to support institutions of all sizes and budgets.
Gateway referrals receive a 5% discount!
Looking for an assistance company you can trust? World Travel Protection specializes in global travel risk management services, which help support travelers on the ground and the risk managers responsible for their safety and wellbeing. World Travel Protection is at the forefront of utilizing technology to enhance travel risk management and innovations for their clients.
Terence W. Miller has worked in senior international education positions for 24 years at Marquette University, University of Wisconsin-Milwaukee, and Ramapo College of New Jersey. In those positions he oversaw recruitment, admission and immigration advising for undergraduate and graduate students; English as a Second Language Program; Education Abroad; Curricular and co-curricular programming; as well as strategic international partnerships. He received his Bachelor of Arts from Manhattan College, Bronx, New York and received his Juris Doctorate from St. John’s University, Queens, New York.
He was a criminal defense attorney in Brooklyn, N.Y.; a human rights attorney in Chile during the dictatorship; and director of an international public policy office in Washington, D.C. He was the Legal Advisor and ex officio Board of Director member for the Association of International Education Administrators (AIEA) for eight (8) years. He is the recipient of the Timothy J. Rutenber Award from AIEA in 2017 and the Dorothy von Briesen World Citizen Award from International Institute of Wisconsin (IIW), Milwaukee, Wisconsin in 2013. He co-authored with Rajika Bhandari “Harnessing Data to Lead Internationalization” a chapter in Leading Internationalization: A Handbook for International Education Leaders (Stylus Publications, 2018). He has presented at AIEA, Nafsa, FORUM, APAIE and EAIE conferences on an array of issues impacting the field of international education including strategic partnerships, risk management, international regulatory compliance in global operations, intercultural competence, and comprehensive internationalization.
Amanda Maurer is a leader in international education with over 25 years of experience driving innovation and growth. She has leveraged technology to remove barriers, streamline operations, and enhance efficiency, while utilizing data-driven strategies to guide decision-making and assess return on investment. Under her leadership at the University of South Florida, the institution earned national acclaim for its commitment to access and equity in study abroad, receiving the 2017 Diversity Abroad Excellence in Diversity & Inclusion in International Education Award and the 2019 IIE Andrew Heiskell Award for Innovation in International Education. She also developed and managed three successful School of Record partnerships, enabling the office to be entirely self-funded. Before joining USF, Amanda served as Senior Director of International Programs at Columbia Law School, overseeing exchange, double-degree, and study abroad initiatives, as well as managing the Visiting Scholar and Research Fellow program and supporting international faculty.
Jeffrey Foot is a seasoned international educator known for his practical insight, collaborative style, and intercultural fluency. With degrees from Canada and the U.S. and professional experience in Asia and across American higher education, he brings a global lens to institutional strategy. Over two decades, he has led international enrollment, student services, and risk management efforts. A longtime NAFSA volunteer leader, Jeffrey helps institutions build ethical, student-centered systems that support compliance, resilience, and meaningful global engagement.
Dr. Kyle Rausch is an experienced education abroad professional whose work has focused on the oversight of faculty-directed education abroad programs, including the development of program leader training and institutional risk management policies and protocols. Currently serving as the Executive Director of the Study Abroad Office at the University of Illinois at Chicago, Kyle’s experience includes helping institutions build capacity for education abroad, specifically for institutions that serve high numbers of underrepresented students. During his tenure with Arizona State University, Kyle led the faculty-directed programs team to scale programming responsibly, helping move the institution into the top 10 sending institutions as reported by the Institute of International Education. Kyle has also developed institutional risk management policies for international travel, managed the response to emergencies affecting institutional travelers abroad, and taught and led student groups on-site in Europe. Kyle earned a Doctor of Education from ASU with his research focusing on supporting first-generation college students in education abroad. He earned a Master of Science in Higher Education Administration and a Bachelor’s degree in French and International Affairs from Florida State University. Kyle currently serves on the Council for the Forum on Education Abroad and further volunteers by serving on advisory boards for various education abroad organizations.
Dive into a nuanced exploration of the global discourse surrounding higher education in the United States. Join us for a panel discussion with esteemed international educators as we embark on a journey through the lenses of culture and international perspective, examining how global audiences interpret and engage with the ‘anti-woke’ discourse within the context of U.S. higher education. This engaging panel discussion will delve into the intersections of culture, ideology, and education, and the complex landscape of how international audiences perceive the ‘anti-woke’ narrative that has emerged within U.S. academia.
Whether you’re a senior international officer, or simply curious about the diverse viewpoints shaping U.S. higher education, this podcast episode will provide an invaluable space for critical analysis and insightful conversations.
Fanta Aw is a distinguished leader in international education, renowned for her extensive contributions to global learning, cross-cultural understanding, and educational equity. With a deep commitment to fostering connections between diverse cultures and promoting educational excellence, she has significantly impacted the international education community.
Fanta Aw’s career has been characterized by her dedication to advancing global education initiatives, promoting diversity and inclusion, and nurturing partnerships that transcend borders. She has held influential roles in various organizations, advocating for the importance of international collaboration and learning experiences that empower individuals to navigate an increasingly interconnected world.
As a thought leader and visionary, Fanta Aw’s insights and expertise have shaped discussions on the future of international education, emphasizing the significance of equitable access, cultural exchange, and lifelong learning. Her work has not only elevated institutions but has also inspired countless individuals to embrace the transformative power of global education.
Date: September 14th, 2023
Time: 12 noon ET
An experienced global researcher and administrator, Mark Beirn brings a critical approach to risk management, factoring structural racism and identity-based violence into his rubric for supporting equitable global mobility.
Specialization Areas:
– Global Risk Management
– Education Abroad
– Diversity, Equity, Inclusion in International Education
– Health and Safety
– Curriculum Development
Stephen Appiah-Padi is an international educator with several years of teaching and administrative experience in both 4 and 2-year HEIs. An experienced global education practitioner-scholar, with a demonstrated history of success in the field.
Dr. Appiah-Padi has a Ph.D. from the University of Alberta, Edmonton, Canada in Educational Policy & Administration with a specialization in International/Intercultural Education.
At Northwestern College, he provided oversight in the administration of education abroad and international student services. In Lansing, Michigan, he first oversaw diversity and intercultural education at Lansing Community College, and later created the Center for International and Intercultural Education (CIIE) which merged intercultural engagement and international education programs of the institution, and he became its first director. Additionally, Dr. Appiah-Padi taught a course, “Diversity in the American Workplace”, to undergraduate management students of the College. In his current position, he provides leadership and vision in advancing strategic internationalization initiatives, including international partnerships and study abroad programs at Bucknell University.
Dr Appiah-Padi has created and facilitated several workshops for faculty and staff development in higher education and in business organizations. He has presented at several national and international conferences. In NAFSA, among several volunteer leadership positions, he has served as Dean of the Fundamentals of Intercultural Communication Workshop, the Leadership Development Committee member, Chair of the Africa Special Interest Group, and a Fellow of the Global Fellowship Program for mentoring emerging leaders of internationalization in African HEIs. He currently serves as a member of the NAFSA Board of Directors.
Dr. Rosa Almoguera has worked as an international educator for over twenty years. She was trained as a Hispanic Philologist at the Universidad Complutense, in Madrid, and did her M.A. at the University of Pennsylvania. Her Ph.D., from Universidad Complutense included a field study and edition of written balladry “Romancero”. During many years Rosa combined teaching and her role as a senior administrator at the Fundación Ortega-Marañón in Toledo, Spain. At the Foundation, Rosa directed and, in many cases created, programs for the University of Minnesota, Notre Dame, Princeton, Ohio State, Arcadia, and the University of Chicago. She has also been a visiting professor at the University of Minnesota, University of Portland, and Interamericana de Puerto Rico.
Beginning in 2016, Rosa works as an international education consultant for both public and private European and US higher education institutions. Rosa has been successful in developing new partnerships and programs, as well as helping improve already existing ones.
Rosa is a member of Forum and NAFSA and has presented with higher education professionals on innovative academic and research programming, STEM in study abroad and Nationalism in Europe. Rosa is currently completing the final Professional Certification from the Forum on Education Abroad.
